shipping

We pack every order with care. All orders are sent with Australia Post, with tracking and signature on delivery. Adding a contact number at checkout helps your parcel arrive smoothly.

Dispatch times depend on the piece:

- Ready-made pieces (including The Pin) - within 1-3 business days

- Made-to-order and custom pieces - approximately 4-6 weeks, unless otherwise advised

Orders are dispatched Monday to Friday, excluding public holidays. If you order a made-to-order or custom piece alongside other items, we'll hold your order and send everything together once it's all ready. You'll receive tracking by email once your order has been dispatched.

POSTAGE RATES

Australia:

- Australia Post Express - $15 (free on orders over $400)

International:

- New Zealand, Standard International - $25

- Rest of world, DHL Express - $40

ESTIMATED DELIVERY - AUSTRALIA

A guide only, once dispatched:

- Metro - approx. 1-2 business days

- Regional - approx. 2-4 business days

- Rural & remote - approx. 3-10 business days

ESTIMATED DELIVERY - INTERNATIONAL

A guide only, once dispatched:

- New Zealand - approx. 3-10 business days

- Rest of world - approx. 3-10 business days, depending on customs processing

TRACKING YOUR ORDER

Once dispatched, you'll receive a confirmation email with your tracking number. Please check your junk or spam folder if it doesn't appear. Track your parcel here:

- Australia Post: https://auspost.com.au/mypost/track

- DHL Express: https://www.dhl.com/au-en/home/tracking.html

SIGNATURE ON DELIVERY

Orders are sent with tracking and generally require a signature on delivery. If you're not home, the carrier may leave a collection card or reschedule in line with their policy.

INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping address at checkout. Once an order has been dispatched we're unable to redirect it or change the address, and we can't be responsible for parcels delayed or misdirected due to incorrect details. If you spot an error, contact us as soon as you can and we'll do our best to help before dispatch.

DELIVERY DELAYS

All timeframes are a guide and depend on the carrier and customs. We're not liable for delays caused by postal or courier services, customs inspections, or busy periods such as public holidays and sales - but we'll always help where we can.

LOST OR MISSING PARCELS

If your parcel seems delayed or hasn't arrived, please email us at hello@prudencestudio.com.au and we'll work alongside the carrier to investigate and keep you updated.

TAXES & DUTIES

Prices on our site include GST for Australian customers. International orders may attract duties, taxes or import fees set by your destination country. As the recipient, you're responsible for these, and they must be paid to release your parcel from customs. As values and rules vary by country, we're unable to advise the amount in advance - please pay any requested charges promptly so your order isn't held up.

Prices on our site include GST for Australian customers. International orders may attract duties, taxes or import fees set by your destination country. As the recipient, you're responsible for these, and they must be paid to release your parcel from customs. As values and rules vary by country, we're unable to advise the amount in advance - please pay any requested charges promptly so your order isn't held up.